Store policies
KEINA LEGACY (SSM No: LA-0064421-P). Questions? WhatsApp us at +60 18-402 0484.
Shipping
We deliver within Malaysia only. Shipping is free to Peninsular Malaysia. Orders to Sabah and Sarawak are charged RM10 per order.
Orders are packed after payment is confirmed. Delivery times depend on the courier and your location. We'll share your tracking number once your parcel is sent.
Returns & refunds
For hygiene and safety reasons, opened or used products cannot be returned.
If your parcel arrives damaged, or you receive the wrong item, please WhatsApp us within 7 days of delivery with your order ID and photos. We'll arrange a replacement or a refund to your original payment method.
Privacy
We collect your name, mobile number, email and delivery address only to process and deliver your order and to contact you about it. Payments are handled by ToyyibPay; we never see or store your bank or card details.
We don't sell your personal data. Your information is handled in line with Malaysia's Personal Data Protection Act 2010 (PDPA). To view or delete your data, contact us on WhatsApp.
Terms
Prices are in Malaysian Ringgit (RM). An order is confirmed once payment is successful. Our products are traditional preparations and are not intended to diagnose, treat, cure or prevent any disease. Please read the label before use, and consult a healthcare professional if you are pregnant, breastfeeding, taking medication or have a medical condition.